Refund policy

If you are not 100% satisfied, you can return your order for a refund within 20 days from the date you have received the order. Items must be unused and unwashed and in the original packaging with all original tags attached. All sales are final. Please carefully review product selection and sizing before purchasing from TEN GLOVES.

Refund Process:

Follow these simple steps for a prompt refund for warrantied products.

  • Please provide a copy of your order number in the email.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc. Include the packing list in the box.
  • Please write INVOICE number on outside of package. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages.

Return Shipping information will be provided on your Package, all returns are shipped to:

Ten Gloves LLC
26493 E University DR APT 1141 AUBREY
TX 76227-1674, United States
 

If you have any questions about this process please inform us at:  customerservice@tengloves.com.

Late or missing refund:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@tengloves.com

Sales Item:

Only regular priced items may be refunded. Sale items cannot be refunded.

To initiate a return click the button below. This will bring you to the login page where you can either login or fill out your order information and start a return! 

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